Question 1

What's the fastest way to reach support?

Accepted Answer

Live chat. It runs 24/7 and the queue usually clears in under three minutes, though fight nights are the exception — a UFC numbered card or a heavyweight PPV pushes wait times toward eight or nine minutes in the hour around the main event walkouts, because that's when every settlement question on the site arrives at once. The chat button sits bottom-right on every page once you log in.

Question 2

My round-group bet settled wrong. Who fixes that?

Accepted Answer

Live chat, and ask them to escalate to trading rather than accepting the first-line answer. Method-of-victory and round-group markets settle off the official result, so a bout overturned to a no-contest weeks later gets re-settled retroactively and your balance adjusts without you doing anything. If a stoppage lands near the bell and you think the round is wrong, quote the bout, the market and the official time of stoppage. Trading pulls the commission's timing sheet and comes back within a few hours.

Question 3

Do you respond by email?

Accepted Answer

Yes. support@megapari.com handles general questions, vip@megapari.com covers VIP-tier accounts. Expect six to twelve hours. Email is the right channel for anything with attachments — verification documents, a screenshot of a disputed bet slip, a payment reference that support needs to trace.

Question 4

Is there phone support?

Accepted Answer

Callbacks are available to verified accounts in some regions. Request one through Account → Help. During UTC business hours you'll typically get a call back inside the hour, and outside them it rolls to the next morning. For anything urgent mid-card, chat beats waiting for a dial-back.

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